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Indiana University Bloomington

Communication, Professional & Computer Skills

2007 study

A 2007 study by A. Foster Higgins and Company, an employee benefits consulting firm, found nearly 80 percent of CEOs believe positive communication throughout the company benefits the bottom line.

Communication Tips

Public Speaking Like a Pro

What to Say—and How to Say It

By referring to a simple outline instead of memorizing a speech word for word, you’ll be able to think of your speech as a story that you can relate to any audience. This will help prevent memory lapses during the presentation.

DO ...

  • Practice your presentation in the room where you’ll deliver it.
  • Sleep and eat well before a presentation.
  • Do stretching exercises before you speak.
  • Stand with your weight on the balls of your feet and your feet at a 30-degree angle to help avoid swaying and rocking.
  • Visualize yourself giving an outstanding speech.
  • Tailor your presentation to your audience.
  • Spend as much time researching your audience as you do researching your topic.
  • Always use your presentation to answer the question, “so what?” In other words, why will the audience care about your topic?
  • Give the audience a reason to listen within the first 60 seconds of your presentation.

DON’T ...

  • Set yourself up for failure by focusing on previous public speaking disasters.
  • Don’t focus on yourself and how your topic benefits you, but on how it can benefit the audience.

Speaking with Confidence

  • The introduction may be the most important part of your presentation. It’s your opportunity to gain the attention of the audience, create a rapport, and establish your credibility.
  • It’s better to breathe than to pause with an “um” or other filler word. You’ll sound more professional, and the extra oxygen will refresh your mind and memory.
  • To break the “um” habit, have your peers snap or clap anytime you use a filler term during practice. Knowing when you tend to use fillers is the first step in eliminating them.
  • If you want to be perceived as being competent and powerful, avoid the following words or phrases in your presentations:
    • The use of hedges, such as “I think,” “I might,” “kind of,” and “well.”
    • Empty adjectives such as “humongous” or “gorgeous.”
    • Apologies such as “I’m sorry” or “forgive me for asking.”
    • Tag questions such as “Don’t you think?” or “Do you agree?” at the end of a statement.
    • Indirect requests such as “Would you mind telling me?”
    • Intensifiers such as “so,” “very,” or “really.”
  • For a lasting impression, always end the question and answer session with a brief closing comment so you can ensure the last impression you leave is your voice and your perspective.

What Your PowerPoint Slides Say about You

You are unique.
Use a unique yet simple backdrop for your slides. The generic templates offered by Microsoft are not only overused, but could also be used by your competitors.

You are captivating.
Use a slide for the introduction, but switch to a blank screen when you begin talking so the attention is on you, the speaker.

You are organized.
Project a mini-agenda on each slide to show where we are in the presentation.

You are creative.
Use images and color in order to make a point rather than bullets or excessive words.

You are thorough.
Use handouts that include more information than you reference in your speech, but avoid text-heavy visuals.

You are attentive to your audience.
Use the PowerPoint slide as a tool, but not as a “note card on the wall.” If you project something complex on the screen, give the audience time to read it. If a strong point is being made, be sure that the timing, images, and words complement the point instead of overpowering it.

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