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Indiana University Bloomington

Technology Services

Service Statistics

Month/Quarter Year Number of
Service
Requests		 Average
Total
Service
Time		 Average
TOS
Service
Time		 Average
Help Desk
Service
Time		 Average
Office/Repair
Service
Time		 Graphs
All times are listed in hours unless otherwise stated.
July 2012 535 9.9 0.3 < 5 Mins 0.6 July
August 2012 1029 7.3 0.2 < 5 Mins 0.4 August
September 2012 724 9.8 0.3 < 5 Mins 0.6 September
3rd Quarter 2012 2288 8.7 0.3 < 5 Mins 0.5 3rd Quarter
 
October 2012 646 10.1 0.2 < 5 Mins 0.3 October
November 2012 537 7.9 0.3 < 5 Mins 0.5 November
December 2012 389 6.0 0.8 < 5 Mins 1.4 December
4th Quarter 2012 1572 8.4 0.2 < 5 Mins 0.4 4th Quarter
 
January 2013 791 8.0 0.3 < 5 Mins 0.5 January
February 2013 639 6.9 1.0 < 5 Mins 2.0 February
March 2013 808 5.4 0.7 < 5 Mins 1.4 March
1st Quarter 2013 2238 6.8 0.6 < 5 Mins 1.2 1st Quarter
 
April 2013 626 5.0 0.9 < 5 Mins 1.8 April
Fiscal YR 2013 4074 8.2 1.0 < 5 Mins 1.8 Fiscal YR

Above you will find a breakdown of the Area Statistics for the selected Fiscal Year. A breakdown of services request by type/category and supporting graphs area available by period.