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Indiana University Bloomington

Technology Services

Service Statistics

Month/Quarter Year Number of
Service
Requests
Average
Total
Service
Time
Average
TOS
Service
Time
Average
Help Desk
Service
Time
Average
Office/Repair
Service
Time
Graphs
All times are listed in hours unless otherwise stated.

July 2014 572 10.1 2.3 < 5 Mins 3.9 July

3rd Quarter 2014 572 10.1 2.3 < 5 Mins 4.0 3rd Quarter
 

Above you will find a breakdown of the Area Statistics for the selected Fiscal Year. A breakdown of services request by type/category and supporting graphs area available by period.