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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 31
ADS 14
Android 5
Application Problem 8
Backups 2
BlackBerry 3
Blue Screen of Death 1
Browser Question 4
Bulb 1
CD/DVD 2
CD/DVD Duplication 1
Ceiling Projector 3
Classroom Alarm 1
Classroom Emergency Line Call 5
Classroom Problem 8
Crestron 7
Datajack 3
Desktop 19
Equipment Move 14
Equipment Reservation 3
Flash Drive 1
Hard drive 2
IE 9 4
IE8 2
iPad 4
iPhone 5
KD - ADMIN STAFF INQ 12
KD - ANGEL ACCOUNT 52
KD - ANGEL CONTENT 26
KD - APPLICATIONS 3
KD - CONNECT 9
KD - COURSE EVALS 2
KD - MISCELLANEOUS 31
KD - PASSWORD RESET 9
KD - PRIMERS 5
CategoryNumber

KD - SCOPe 31
KD – ANGEL GRADEBOOK 2
Keyboard 1
Laptop - Standard 26
Laptop Non-standard 15
Laptop Umbilical 3
Lync 3
Mac question 11
Miscellaneous 23
Monitor 4
Mouse 2
Network Connectivity 24
Network Drive 14
Network Printer 22
Office 2007 1
Office 2010 15
Oncourse 18
Outlook/Mail Problem 26
Password Problem 4
Phishing Scam 5
Power Supply 4
Printer Error Code 1
Printer Jam 5
Printer Malfunction 6
Printer Setup 10
Purchase order request 1
Re-image 11
Remote Assistance Used 4
Remote Desktop 6
RFS Drive 4
Routed to SAAD 1
Security Issues 7
Server 1
Software Installation 20
Software Update 4
Speakers 2
System Install 3
Technology Instruction 4
Toner 2
Transfer to Build Services 2
Transfer to Other 1
Transfer to TS Personnel 6
Video Conference 7
Virus/Virus Question 7
Vista 1
VoIP Phone 1
VPN 10
Windows 7 15
Windows XP 1

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.