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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 53
ADS 13
Android 3
Application Problem 20
Blue Screen of Death 1
Browser Question 10
Bulb 1
CD/DVD Duplication 1
Ceiling Projector 16
Classroom Emergency Line Call 31
Classroom Problem 54
Classroom telephone programming 1
Crestron 21
Desktop 40
DHCP registration 8
Document camera 3
Equipment Move 12
Equipment Reservation 2
Flash Drive 1
Guest Account Request 2
Hard drive 2
IE 9 5
iPad 3
iPhone 2
KD - ADMIN STAFF INQ 3
KD - ANGEL ACCOUNT 33
KD - ANGEL CONTENT 36
KD - APPLICATIONS 3
KD - CONNECT 9
KD - COURSE EVALS 2
KD - CUSTOMIZED TOOLS 1
KD - MISCELLANEOUS 40
KD - PASSWORD RESET 9
KD - PRIMERS 3
KD - SCOPe 14
CategoryNumber

Keyboard 2
Laptop - Standard 32
Laptop Non-standard 18
Laptop Umbilical 4
Lync 5
Mac question 13
Microphone 4
Miscellaneous 43
Monitor 25
Mouse 7
Network Connectivity 52
Network Drive 25
Network Printer 63
Office 2007 3
Office 2010 13
Oncourse 94
OS Problem 4
Outlook/Mail Problem 114
Password Problem 23
Phishing Scam 3
Power Supply 3
Printer Error Code 9
Printer Jam 4
Printer Malfunction 15
Printer Out of Paper 2
Printer Setup 20
Purchase order request 4
Re-image 41
Remote Assistance Used 7
Remote Desktop 8
RFS Drive 5
Routed to SAAD 1
Routed to WADM 3
Scanner 1
Security Issues 11
SharePoint Issue 1
Smart Phone 2
Software Installation 25
Software Update 11
Speakers 12
STC 2
System Install 4
Technology Instruction 33
Transfer to Build Services 6
Transfer to Other 4
Transfer to Support Center 1
Transfer to TS Personnel 7
UCSO - C3M 1
VCR 1
Video Conference 10
Virus/Virus Question 4
VPN 10
Web Page 6
Windows 7 23

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.