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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 60
ADS 16
Android 2
Application Problem 16
Backups 1
BlackBerry 2
Blue Screen of Death 1
Browser Question 8
Bulb 2
CD/DVD 2
Ceiling Projector 23
Classroom Emergency Line Call 27
Classroom Problem 41
Classroom telephone programming 2
Crestron 13
Desktop 27
DHCP registration 2
Document camera 4
Equipment Move 8
Equipment Reservation 2
Evening call 1
Flash Drive 1
Guest Account Request 6
Hard drive 3
IE 9 7
IE8 1
iPad 4
iPhone 3
IUanyWare 1
KD - ADMIN STAFF INQ 4
KD - ANGEL ACCOUNT 16
KD - ANGEL CONTENT 37
KD - APPLICATIONS 1
KD - CONNECT 24
KD - COURSE EVALS 1
CategoryNumber

KD - CUSTOMIZED TOOLS 2
KD - MISCELLANEOUS 25
KD - PASSWORD RESET 6
KD - SCOPe 7
KD – ANGEL GRADEBOOK 2
Laptop - Standard 27
Laptop Non-standard 12
Laptop Umbilical 7
Lync 15
Mac question 8
Microphone 10
Miscellaneous 33
Monitor 3
Mouse 11
Network Connectivity 37
Network Drive 18
Network Printer 52
Office 2007 2
Office 2010 9
Oncourse 31
OS Problem 1
Outlook/Mail Problem 70
Password Problem 12
Phishing Scam 1
Power Supply 2
Printer Error Code 3
Printer Jam 4
Printer Malfunction 9
Printer Out of Paper 1
Printer Setup 11
Re-image 41
Remote Assistance Used 3
Remote Desktop 6
RFS Drive 2
Scanner 1
Security Issues 11
Server 1
SharePoint Issue 1
Software Installation 7
Software Update 12
Speakers 10
System Install 1
Tablet (non Apple) 1
Technology Instruction 13
Transfer to Build Services 1
Transfer to Other 1
Transfer to Support Center 2
Transfer to TS Personnel 6
Video Conference 24
Virus/Virus Question 7
VoIP Phone 6
VPN 5
Web Page 4
Windows 7 1

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.