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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 144
ADS 43
Android 10
Application Problem 44
Backups 3
BlackBerry 5
Blue Screen of Death 3
Browser Question 22
Bulb 4
CD/DVD 4
CD/DVD Duplication 2
Ceiling Projector 42
Classroom Alarm 1
Classroom Emergency Line Call 63
Classroom Problem 103
Classroom telephone programming 3
Crestron 41
Datajack 3
Desktop 86
DHCP registration 10
Document camera 7
Equipment Move 34
Equipment Reservation 7
Evening call 1
Flash Drive 3
Guest Account Request 8
Hard drive 7
IE 9 16
IE8 3
iPad 11
iPhone 10
IUanyWare 1
KD - ADMIN STAFF INQ 19
KD - ANGEL ACCOUNT 101
KD - ANGEL CONTENT 99
CategoryNumber

KD - APPLICATIONS 7
KD - CONNECT 42
KD - COURSE EVALS 5
KD - CUSTOMIZED TOOLS 3
KD - MISCELLANEOUS 96
KD - PASSWORD RESET 24
KD - PRIMERS 8
KD - SCOPe 52
KD – ANGEL GRADEBOOK 4
Keyboard 3
Laptop - Standard 85
Laptop Non-standard 45
Laptop Umbilical 14
Lync 23
Mac question 32
Microphone 14
Miscellaneous 99
Monitor 32
Mouse 20
Network Connectivity 113
Network Drive 57
Network Printer 137
Office 2007 6
Office 2010 37
Oncourse 143
OS Problem 5
Outlook/Mail Problem 210
Password Problem 39
Phishing Scam 9
Power Supply 9
Printer Error Code 13
Printer Jam 13
Printer Malfunction 30
Printer Out of Paper 3
Printer Setup 41
Purchase order request 5
Re-image 93
Remote Assistance Used 14
Remote Desktop 20
RFS Drive 11
Routed to SAAD 2
Routed to WADM 3
Scanner 2
Security Issues 29
Server 2
SharePoint Issue 2
Smart Phone 2
Software Installation 52
Software Update 27
Speakers 24
STC 2
System Install 8
Tablet (non Apple) 1
Technology Instruction 50
Toner 2
Transfer to Build Services 9
Transfer to Other 6
Transfer to Support Center 3
Transfer to TS Personnel 19
UCSO - C3M 1
VCR 1
Video Conference 41
Virus/Virus Question 18
Vista 1
VoIP Phone 7
VPN 25
Web Page 10
Windows 7 39
Windows XP 1

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.