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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 32
ADS 11
Application Problem 13
Backups 2
Blue Screen of Death 1
Browser Question 5
Bulb 1
Ceiling Projector 29
Classroom Alarm 1
Classroom Emergency Line Call 34
Classroom Problem 35
Classroom telephone programming 1
Crestron 14
Desktop 29
DHCP registration 1
Document camera 4
Equipment Move 8
Equipment Reservation 1
Hard drive 4
IE 9 2
IE8 1
iPad 4
iPhone 5
KD - ADMIN STAFF INQ 5
KD - ANGEL ACCOUNT 12
KD - ANGEL CONTENT 19
KD - APPLICATIONS 3
KD - CONNECT 11
KD - COURSE EVALS 1
KD - MISCELLANEOUS 25
KD - PASSWORD RESET 2
KD - SCOPe 8
KD – ANGEL GRADEBOOK 2
KD SUNDAY CONTACT 1
Keyboard 6
CategoryNumber

Laptop - Standard 32
Laptop Non-standard 18
Laptop Umbilical 3
Lync 11
Mac question 12
Microphone 4
Miscellaneous 22
Monitor 9
Mouse 8
Network Connectivity 27
Network Drive 18
Network Printer 33
Office 2007 4
Office 2010 12
Oncourse 28
OS Problem 1
Outlook/Mail Problem 47
Password Problem 7
Phishing Scam 1
Power Supply 2
Printer Error Code 4
Printer Jam 10
Printer Malfunction 13
Printer Setup 12
Re-image 48
Remote Desktop 6
RFS Drive 4
Routed to WADM 4
Scanner 2
Security Issues 8
Server 2
Software Installation 16
Software Update 9
Speakers 7
System Install 2
Tablet (non Apple) 1
Technology Instruction 17
Transfer to Build Services 2
Transfer to Other 3
Transfer to TS Personnel 13
Video Conference 21
Virus/Virus Question 3
VoIP Phone 8
VPN 10
Web Page 3
Windows 7 4
Windows 8 1

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.