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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 14
ADS 7
Android 2
Application Problem 8
Backups 3
BlackBerry 1
Browser Question 4
Bulb 2
CD/DVD 1
Ceiling Projector 19
Classroom Emergency Line Call 17
Classroom Problem 26
Classroom telephone programming 1
Crestron 10
Desktop 28
DHCP registration 4
Document camera 2
Equipment Move 4
Evening call 1
Hard drive 3
IE 9 1
IE8 1
iPad 4
iPhone 5
IUanyWare 1
KD - ADMIN STAFF INQ 5
KD - ANGEL ACCOUNT 35
KD - ANGEL CONTENT 34
KD - APPLICATIONS 2
KD - CANVAS 10
KD - CONNECT 9
KD - COURSE EVALS 3
KD - CUSTOMIZED TOOLS 2
KD - MISCELLANEOUS 32
KD - PASSWORD RESET 9
CategoryNumber

KD - PRIMERS 4
KD - SCOPe 9
KD – ANGEL GRADEBOOK 2
KD SUNDAY CONTACT 6
Keyboard 6
Laptop - Standard 16
Laptop Non-standard 12
Laptop Umbilical 3
Lync 5
Mac question 6
Microphone 4
Miscellaneous 6
Monitor 13
Mouse 4
Network Connectivity 24
Network Drive 15
Network Printer 26
Office 2007 2
Office 2010 4
Oncourse 15
Outlook/Mail Problem 37
Password Problem 7
Phishing Scam 2
Power Supply 1
Printer Error Code 2
Printer Jam 6
Printer Malfunction 8
Printer Out of Paper 1
Printer Setup 6
Re-image 28
Remote Assistance Used 3
Remote Desktop 3
RFS Drive 6
Routed to SAAD 1
Scanner 1
Security Issues 8
Server 1
Software Installation 8
Software Update 10
Speakers 6
System Install 10
Tablet (non Apple) 2
Technology Instruction 5
Transfer to Build Services 1
Transfer to Other 1
Transfer to TS Personnel 8
Video Conference 13
Virus/Virus Question 4
VoIP Phone 10
VPN 6
Web Page 2
Windows 7 7
Windows 8 2

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.