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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 18
Android 3
Application Problem 4
Backups 2
BlackBerry 2
Browser Question 6
Bulb 1
CD/DVD 2
Ceiling Projector 10
Classroom Emergency Line Call 9
Classroom Problem 10
Crestron 1
Desktop 19
DHCP registration 3
Equipment Move 7
Equipment Reservation 1
Evening call 2
Flash Drive 1
Hard drive 1
iPad 1
iPhone 1
IUanyWare 1
KD - ADMIN STAFF INQ 6
KD - ANGEL ACCOUNT 19
KD - ANGEL CONTENT 39
KD - APPLICATIONS 2
KD - CANVAS 12
KD - CONNECT 13
KD - CUSTOMIZED TOOLS 2
KD - MISCELLANEOUS 17
KD - PASSWORD RESET 1
KD - PRIMERS 5
KD - SCOPe 11
KD SATURDAY CONTACT 4
KD SUNDAY CONTACT 3
CategoryNumber

Keyboard 3
Laptop - Standard 18
Laptop Non-standard 5
Lync 4
Mac question 3
Microphone 1
Miscellaneous 10
Monitor 7
Mouse 1
Network Connectivity 19
Network Drive 5
Network Outage 2
Network Printer 17
Office 2007 1
Office 2010 7
Oncourse 14
Outlook/Mail Problem 19
Password Problem 2
Phishing Scam 1
Power Supply 1
Printer Error Code 2
Printer Jam 1
Printer Malfunction 3
Printer Setup 10
RAM 1
Re-image 33
Remote Desktop 2
Saturday Call 2
Scanner 1
Security Issues 4
SharePoint Issue 1
Smart Phone 1
Software Installation 5
Software Update 2
Speakers 5
System Install 10
Technology Instruction 4
Toner 1
Transfer to Support Center 1
Transfer to TS Personnel 6
Video Conference 7
Virus/Virus Question 4
VMware 1
VoIP Phone 8
VPN 2
Web Page 3
Windows 7 2
Windows 8 2

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.