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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 64
ADS 18
Android 5
Application Problem 25
Backups 7
BlackBerry 3
Blue Screen of Death 1
Browser Question 15
Bulb 4
CD/DVD 3
Ceiling Projector 58
Classroom Alarm 1
Classroom Emergency Line Call 60
Classroom Problem 71
Classroom telephone programming 2
Crestron 25
Desktop 76
DHCP registration 8
Document camera 6
Equipment Move 19
Equipment Reservation 2
Evening call 3
Flash Drive 1
Hard drive 8
IE 9 3
IE8 2
iPad 9
iPhone 11
IUanyWare 2
KD - ADMIN STAFF INQ 16
KD - ANGEL ACCOUNT 66
KD - ANGEL CONTENT 92
KD - APPLICATIONS 7
KD - CANVAS 22
KD - CONNECT 33
CategoryNumber

KD - COURSE EVALS 4
KD - CUSTOMIZED TOOLS 4
KD - MISCELLANEOUS 74
KD - PASSWORD RESET 12
KD - PRIMERS 9
KD - SCOPe 28
KD – ANGEL GRADEBOOK 4
KD SATURDAY CONTACT 4
KD SUNDAY CONTACT 10
Keyboard 15
Laptop - Standard 66
Laptop Non-standard 35
Laptop Umbilical 6
Lync 20
Mac question 21
Microphone 9
Miscellaneous 38
Monitor 29
Mouse 13
Network Connectivity 70
Network Drive 38
Network Outage 2
Network Printer 76
Office 2007 7
Office 2010 23
Oncourse 57
OS Problem 1
Outlook/Mail Problem 103
Password Problem 16
Phishing Scam 4
Power Supply 4
Printer Error Code 8
Printer Jam 17
Printer Malfunction 24
Printer Out of Paper 1
Printer Setup 28
RAM 1
Re-image 109
Remote Assistance Used 3
Remote Desktop 11
RFS Drive 10
Routed to SAAD 1
Routed to WADM 4
Saturday Call 2
Scanner 4
Security Issues 20
Server 3
SharePoint Issue 1
Smart Phone 1
Software Installation 29
Software Update 21
Speakers 18
System Install 22
Tablet (non Apple) 3
Technology Instruction 26
Toner 1
Transfer to Build Services 3
Transfer to Other 4
Transfer to Support Center 1
Transfer to TS Personnel 27
Video Conference 41
Virus/Virus Question 11
VMware 1
VoIP Phone 26
VPN 18
Web Page 8
Windows 7 13
Windows 8 5

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.