Technology Services - Area Services Statistics - Service requests Number by Category
Technology Services - Area Services Statistics - Service requests Number by Category
Below you will find a breakdown of the number of service requests by type/category for the period selected.
| Category | Number |
|
|
Account Question
|
222
|
|
ADS
|
63
|
|
Android
|
15
|
|
Application Problem
|
72
|
|
Backups
|
10
|
|
BlackBerry
|
8
|
|
Blue Screen of Death
|
4
|
|
Browser Question
|
40
|
|
Bulb
|
8
|
|
CD/DVD
|
8
|
|
CD/DVD Duplication
|
2
|
|
Ceiling Projector
|
104
|
|
Classroom Alarm
|
2
|
|
Classroom Emergency Line Call
|
132
|
|
Classroom Problem
|
190
|
|
Classroom telephone programming
|
5
|
|
Crestron
|
68
|
|
Datajack
|
3
|
|
Desktop
|
180
|
|
DHCP registration
|
19
|
|
Document camera
|
14
|
|
Equipment Move
|
58
|
|
Equipment Reservation
|
10
|
|
Evening call
|
7
|
|
Flash Drive
|
4
|
|
Guest Account Request
|
8
|
|
Hard drive
|
19
|
|
IE 9
|
20
|
|
IE8
|
5
|
|
iPad
|
21
|
|
iPhone
|
23
|
|
IUanyWare
|
3
|
|
KD - ADMIN STAFF INQ
|
38
|
|
KD - ANGEL ACCOUNT
|
180
|
|
KD - ANGEL CONTENT
|
205
|
|
| Category | Number |
|
|
KD - APPLICATIONS
|
15
|
|
KD - CANVAS
|
24
|
|
KD - CONNECT
|
79
|
|
KD - COURSE EVALS
|
9
|
|
KD - CUSTOMIZED TOOLS
|
7
|
|
KD - MISCELLANEOUS
|
184
|
|
KD - PASSWORD RESET
|
42
|
|
KD - PRIMERS
|
17
|
|
KD - SCOPe
|
83
|
|
KD – ANGEL GRADEBOOK
|
8
|
|
KD SATURDAY CONTACT
|
4
|
|
KD SUNDAY CONTACT
|
11
|
|
Keyboard
|
19
|
|
Laptop - Standard
|
160
|
|
Laptop Non-standard
|
85
|
|
Laptop Umbilical
|
23
|
|
Lync
|
45
|
|
Mac question
|
54
|
|
Microphone
|
25
|
|
Miscellaneous
|
145
|
|
Monitor
|
65
|
|
Mouse
|
33
|
|
Network Connectivity
|
203
|
|
Network Drive
|
97
|
|
Network Outage
|
2
|
|
Network Printer
|
219
|
|
Office 2007
|
13
|
|
Office 2010
|
62
|
|
Oncourse
|
204
|
|
OS Problem
|
6
|
|
Outlook/Mail Problem
|
324
|
|
Password Problem
|
57
|
|
Phishing Scam
|
13
|
|
Power Supply
|
13
|
|
Printer Error Code
|
24
|
|
Printer Jam
|
33
|
|
Printer Malfunction
|
55
|
|
Printer Out of Paper
|
4
|
|
Printer Setup
|
74
|
|
Purchase order request
|
5
|
|
RAM
|
1
|
|
Re-image
|
207
|
|
Remote Assistance Used
|
19
|
|
Remote Desktop
|
32
|
|
RFS Drive
|
23
|
|
Routed to SAAD
|
3
|
|
Routed to WADM
|
7
|
|
Saturday Call
|
2
|
|
Scanner
|
6
|
|
Security Issues
|
54
|
|
Server
|
6
|
|
SharePoint Issue
|
3
|
|
Smart Phone
|
3
|
|
Software Installation
|
82
|
|
Software Update
|
50
|
|
Speakers
|
45
|
|
STC
|
2
|
|
System Install
|
31
|
|
Tablet (non Apple)
|
4
|
|
Technology Instruction
|
78
|
|
Toner
|
3
|
|
Transfer to Build Services
|
13
|
|
Transfer to Other
|
13
|
|
Transfer to Support Center
|
5
|
|
Transfer to TS Personnel
|
49
|
|
UCSO - C3M
|
1
|
|
VCR
|
1
|
|
Video Conference
|
85
|
|
Virus/Virus Question
|
29
|
|
Vista
|
1
|
|
VMware
|
1
|
|
VoIP Phone
|
39
|
|
VPN
|
44
|
|
Web Page
|
22
|
|
Windows 7
|
55
|
|
Windows 8
|
5
|
|
Windows XP
|
1
|
|
Notes:
- The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes.
They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
- A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.
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