Skip to: search, navigation, or content.


Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 370
ADS 90
Analog Phone 17
Android 31
Application Problem 121
Asset Transfer 4
Backups 20
BlackBerry 11
Blue Screen of Death 11
Box.com 4
Browser Question 80
Bulb 17
CD/DVD 18
CD/DVD Duplication 7
Ceiling Projector 217
Classroom Alarm 8
Classroom Emergency Line Call 232
Classroom Problem 322
Classroom telephone programming 11
Crestron 119
Datajack 6
Desktop 327
DHCP registration 26
Document camera 34
EDP - SCOPe 42
Equipment Move 94
Equipment Reservation 39
Evening call 23
Fax Line 6
Flash Drive 11
GLN 2
Guest Account Request 11
Hard drive 32
IE 10 6
IE 9 31
CategoryNumber

IE8 8
iPad 45
iPhone 39
IUanyWare 7
KD - ADMIN STAFF INQ 101
KD - ANGEL ACCOUNT 452
KD - ANGEL CONTENT 399
KD - APPLICATIONS 29
KD - CANVAS 29
KD - CONNECT 184
KD - COURSE EVALS 15
KD - CUSTOMIZED TOOLS 11
KD - MISCELLANEOUS 429
KD - PASSWORD RESET 112
KD - PRIMERS 41
KD - SCOPe 266
KD – ANGEL GRADEBOOK 23
KD SATURDAY CONTACT 12
KD SUNDAY CONTACT 26
Keyboard 43
Laptop - Standard 350
Laptop Non-standard 142
Laptop Umbilical 33
Long Distance Code 18
Lync 73
Mac question 103
Microphone 43
Migration to VoIP 30
Miscellaneous 390
Monitor 118
Mouse 67
Network Connectivity 415
Network Drive 162
Network Outage 10
Network Printer 390
New Install 6
Office 2007 17
Office 2010 107
Office 2013 12
Oncourse 375
OS Problem 16
Outlook/Mail Problem 517
Password Problem 92
Phishing Scam 19
Power Supply 31
Printer Error Code 40
Printer Jam 70
Printer Malfunction 108
Printer Out of Paper 10
Printer Setup 124
Purchase order request 9
RAM 2
Re-image 404
Relocation 16
Remote Assistance Used 38
Remote Desktop 55
Repair Existing Install 5
Retire an Asset 1
RFS Drive 32
Routed to SAAD 5
Routed to WADM 15
Saturday Call 3
Scanner 10
Security Issues 103
Server 11
SharePoint Issue 9
Smart Phone 16
Software Installation 161
Software Update 92
Speakers 85
STC 2
System Install 80
Tablet (non Apple) 15
Tag an Asset 1
Technology Instruction 119
Teleconference Speaker Phone 4
Toner 12
Transfer to Build Services 26
Transfer to Other 54
Transfer to Support Center 12
Transfer to TS Personnel 194
UCSO - C3M 1
Vandalism 1
VCR 2
Video Conference 187
Virus/Virus Question 54
Vista 2
VMware 1
Voicemail 2
VoIP Phone 136
VPN 73
Web Page 41
Windows 7 90
Windows 8 20
Windows XP 3

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.