Skip to: search, navigation, or content.


Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 33
ADS 9
Android 1
Application Problem 23
Backups 3
Browser Question 17
Bulb 3
CD/DVD 2
Ceiling Projector 27
Classroom Alarm 1
Classroom Emergency Line Call 26
Classroom Problem 54
Classroom telephone programming 2
Crestron 11
Desktop 40
DHCP registration 1
Document camera 9
Equipment Move 6
Equipment Reservation 6
Evening call 4
Flash Drive 1
Hard drive 4
IE 9 5
iPad 3
iPhone 5
IUanyWare 1
KD - ADMIN STAFF INQ 14
KD - ANGEL ACCOUNT 32
KD - ANGEL CONTENT 34
KD - APPLICATIONS 3
KD - CANVAS 4
KD - CONNECT 21
KD - COURSE EVALS 2
KD - MISCELLANEOUS 34
KD - PASSWORD RESET 14
CategoryNumber

KD - PRIMERS 5
KD - SCOPe 19
KD – ANGEL GRADEBOOK 3
KD SATURDAY CONTACT 1
KD SUNDAY CONTACT 5
Keyboard 3
Laptop - Standard 39
Laptop Non-standard 18
Laptop Umbilical 6
Lync 5
Mac question 4
Microphone 8
Miscellaneous 27
Monitor 12
Mouse 4
Network Connectivity 68
Network Drive 10
Network Printer 40
Office 2010 6
Oncourse 30
OS Problem 2
Outlook/Mail Problem 44
Password Problem 9
Phishing Scam 2
Power Supply 2
Printer Error Code 4
Printer Jam 10
Printer Malfunction 7
Printer Setup 12
Re-image 33
Remote Assistance Used 3
Remote Desktop 3
RFS Drive 2
Routed to SAAD 1
Routed to WADM 1
Scanner 1
Security Issues 16
Server 1
Smart Phone 2
Software Installation 7
Software Update 10
Speakers 12
System Install 12
Tablet (non Apple) 1
Technology Instruction 19
Toner 1
Transfer to Build Services 4
Transfer to Other 5
Transfer to Support Center 4
Transfer to TS Personnel 11
Video Conference 21
Virus/Virus Question 6
VoIP Phone 16
VPN 9
Web Page 10
Windows 7 7
Windows 8 4

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.