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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 36
ADS 4
Android 2
Application Problem 7
Blue Screen of Death 2
Browser Question 1
Bulb 1
CD/DVD 3
Ceiling Projector 28
Classroom Emergency Line Call 28
Classroom Problem 28
Classroom telephone programming 1
Crestron 8
Desktop 21
Document camera 3
Equipment Reservation 1
Evening call 4
Guest Account Request 1
Hard drive 4
IE 9 1
IE8 1
iPad 2
iPhone 2
KD - ADMIN STAFF INQ 21
KD - ANGEL ACCOUNT 44
KD - ANGEL CONTENT 38
KD - APPLICATIONS 1
KD - CANVAS 1
KD - CONNECT 7
KD - COURSE EVALS 1
KD - MISCELLANEOUS 31
KD - PASSWORD RESET 9
KD - SCOPe 18
KD – ANGEL GRADEBOOK 4
KD SATURDAY CONTACT 2
CategoryNumber

Keyboard 3
Laptop - Standard 33
Laptop Non-standard 7
Lync 5
Mac question 9
Microphone 3
Miscellaneous 26
Monitor 7
Mouse 5
Network Connectivity 32
Network Drive 10
Network Printer 30
Office 2010 11
Office 2013 1
Oncourse 39
OS Problem 1
Outlook/Mail Problem 40
Password Problem 4
Power Supply 1
Printer Error Code 2
Printer Jam 6
Printer Malfunction 9
Printer Setup 11
Purchase order request 2
RAM 1
Re-image 45
Remote Assistance Used 5
Remote Desktop 8
RFS Drive 1
Routed to WADM 2
Security Issues 8
SharePoint Issue 1
Smart Phone 2
Software Installation 9
Software Update 9
Speakers 11
System Install 7
Tablet (non Apple) 2
Technology Instruction 6
Transfer to Other 4
Transfer to Support Center 1
Transfer to TS Personnel 11
Video Conference 19
Virus/Virus Question 2
VoIP Phone 7
VPN 4
Web Page 4
Windows 7 3

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.