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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 27
ADS 4
Android 5
Application Problem 5
BlackBerry 1
Blue Screen of Death 1
Browser Question 6
Bulb 2
CD/DVD 2
Ceiling Projector 11
Classroom Alarm 3
Classroom Emergency Line Call 17
Classroom Problem 16
Crestron 13
Datajack 1
Desktop 45
Document camera 2
Equipment Move 10
Equipment Reservation 8
Evening call 6
Flash Drive 3
Hard drive 3
IE 9 1
iPad 2
iPhone 3
KD - ADMIN STAFF INQ 5
KD - ANGEL ACCOUNT 49
KD - ANGEL CONTENT 45
KD - APPLICATIONS 2
KD - CONNECT 32
KD - COURSE EVALS 2
KD - MISCELLANEOUS 69
KD - PASSWORD RESET 11
KD - PRIMERS 4
KD - SCOPe 29
CategoryNumber

KD SATURDAY CONTACT 2
KD SUNDAY CONTACT 9
Keyboard 5
Laptop - Standard 33
Laptop Non-standard 8
Laptop Umbilical 5
Lync 11
Mac question 11
Microphone 7
Miscellaneous 55
Monitor 9
Mouse 5
Network Connectivity 54
Network Drive 15
Network Outage 7
Network Printer 43
Office 2007 1
Office 2010 8
Office 2013 1
Oncourse 26
OS Problem 2
Outlook/Mail Problem 34
Password Problem 7
Power Supply 3
Printer Error Code 2
Printer Jam 10
Printer Malfunction 6
Printer Out of Paper 1
Printer Setup 10
Re-image 37
Remote Assistance Used 3
Remote Desktop 6
Routed to WADM 3
Scanner 2
Security Issues 5
SharePoint Issue 1
Smart Phone 2
Software Installation 22
Software Update 8
Speakers 3
System Install 6
Tablet (non Apple) 1
Technology Instruction 4
Toner 1
Transfer to Build Services 4
Transfer to Other 5
Transfer to Support Center 2
Transfer to TS Personnel 30
Vandalism 1
Video Conference 17
Virus/Virus Question 1
Vista 1
VoIP Phone 11
VPN 4
Web Page 4
Windows 7 8
Windows 8 5

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.