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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 96
ADS 17
Android 8
Application Problem 35
Backups 3
BlackBerry 1
Blue Screen of Death 3
Browser Question 24
Bulb 6
CD/DVD 7
Ceiling Projector 66
Classroom Alarm 4
Classroom Emergency Line Call 71
Classroom Problem 98
Classroom telephone programming 3
Crestron 32
Datajack 1
Desktop 106
DHCP registration 1
Document camera 14
Equipment Move 16
Equipment Reservation 15
Evening call 14
Flash Drive 4
Guest Account Request 1
Hard drive 11
IE 9 7
IE8 1
iPad 7
iPhone 10
IUanyWare 1
KD - ADMIN STAFF INQ 40
KD - ANGEL ACCOUNT 125
KD - ANGEL CONTENT 117
KD - APPLICATIONS 6
CategoryNumber

KD - CANVAS 5
KD - CONNECT 60
KD - COURSE EVALS 5
KD - MISCELLANEOUS 134
KD - PASSWORD RESET 34
KD - PRIMERS 9
KD - SCOPe 66
KD – ANGEL GRADEBOOK 7
KD SATURDAY CONTACT 5
KD SUNDAY CONTACT 14
Keyboard 11
Laptop - Standard 105
Laptop Non-standard 33
Laptop Umbilical 11
Lync 21
Mac question 24
Microphone 18
Miscellaneous 108
Monitor 28
Mouse 14
Network Connectivity 154
Network Drive 35
Network Outage 7
Network Printer 113
Office 2007 1
Office 2010 25
Office 2013 2
Oncourse 95
OS Problem 5
Outlook/Mail Problem 118
Password Problem 20
Phishing Scam 2
Power Supply 6
Printer Error Code 8
Printer Jam 26
Printer Malfunction 22
Printer Out of Paper 1
Printer Setup 33
Purchase order request 2
RAM 1
Re-image 115
Remote Assistance Used 11
Remote Desktop 17
RFS Drive 3
Routed to SAAD 1
Routed to WADM 6
Scanner 3
Security Issues 29
Server 1
SharePoint Issue 2
Smart Phone 6
Software Installation 38
Software Update 27
Speakers 26
System Install 25
Tablet (non Apple) 4
Technology Instruction 29
Toner 2
Transfer to Build Services 8
Transfer to Other 14
Transfer to Support Center 7
Transfer to TS Personnel 52
Vandalism 1
Video Conference 57
Virus/Virus Question 9
Vista 1
VoIP Phone 34
VPN 17
Web Page 18
Windows 7 18
Windows 8 9

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.