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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 22
ADS 5
Analog Phone 8
Android 5
Application Problem 5
Backups 2
BlackBerry 1
Blue Screen of Death 1
Box.com 1
Browser Question 7
Bulb 3
CD/DVD 1
Ceiling Projector 37
Classroom Alarm 1
Classroom Emergency Line Call 21
Classroom Problem 23
Classroom telephone programming 1
Crestron 14
Datajack 1
Desktop 18
DHCP registration 2
Document camera 4
EDP - SCOPe 14
Equipment Move 1
Equipment Reservation 2
Evening call 2
Fax Line 1
Flash Drive 1
GLN 1
Hard drive 1
IE 9 3
iPad 6
iPhone 3
IUanyWare 2
KD - ADMIN STAFF INQ 4
CategoryNumber

KD - ANGEL ACCOUNT 50
KD - ANGEL CONTENT 33
KD - APPLICATIONS 4
KD - CANVAS 2
KD - CONNECT 14
KD - CUSTOMIZED TOOLS 2
KD - MISCELLANEOUS 44
KD - PASSWORD RESET 17
KD - PRIMERS 2
KD - SCOPe 37
KD – ANGEL GRADEBOOK 5
Keyboard 5
Laptop - Standard 38
Laptop Non-standard 10
Long Distance Code 4
Mac question 7
Microphone 1
Miscellaneous 49
Monitor 13
Mouse 11
Network Connectivity 27
Network Drive 9
Network Printer 25
Office 2007 1
Office 2010 10
Office 2013 2
Oncourse 10
Outlook/Mail Problem 34
Password Problem 5
Power Supply 1
Printer Error Code 4
Printer Jam 9
Printer Malfunction 14
Printer Out of Paper 1
Printer Setup 12
Purchase order request 1
Re-image 39
Relocation 1
Remote Assistance Used 4
Remote Desktop 2
RFS Drive 6
Security Issues 14
Server 3
SharePoint Issue 2
Smart Phone 1
Software Installation 15
Software Update 7
Speakers 7
System Install 10
Tablet (non Apple) 3
Technology Instruction 8
Teleconference Speaker Phone 1
Toner 3
Transfer to Build Services 3
Transfer to Other 17
Transfer to TS Personnel 28
Video Conference 21
Virus/Virus Question 3
VoIP Phone 12
VPN 4
Web Page 1
Windows 7 10
Windows 8 1

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.