Skip to: search, navigation, or content.


Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 32
ADS 1
Android 3
Application Problem 6
Backups 2
Blue Screen of Death 1
Box.com 1
Browser Question 5
Ceiling Projector 14
Classroom Alarm 1
Classroom Emergency Line Call 23
Classroom Problem 18
Crestron 6
Datajack 1
Desktop 29
EDP - SCOPe 26
Equipment Move 21
Equipment Reservation 3
Evening call 31
Fax Line 1
Hard drive 2
IE 10 1
IE 9 13
IE8 4
iPad 7
iPhone 2
KD - ADMIN STAFF INQ 26
KD - ANGEL ACCOUNT 78
KD - ANGEL CONTENT 23
KD - APPLICATIONS 8
KD - CONNECT 18
KD - COURSE EVALS 3
KD - EMAIL 6
KD - MISCELLANEOUS 72
KD - PASSWORD RESET 26
CategoryNumber

KD - PRIMERS 6
KD - SCOPe 57
KD – ANGEL GRADEBOOK 1
KD SATURDAY CONTACT 22
KD SUNDAY CONTACT 2
Keyboard 3
Laptop - Standard 24
Laptop Non-standard 12
Long Distance Code 1
Lync 5
Mac question 16
Microphone 2
Migration to VoIP 42
Miscellaneous 54
Monitor 13
Mouse 6
Network Connectivity 22
Network Drive 7
Network Outage 2
Network Printer 28
New Install 1
Office 2007 1
Office 2010 5
Office 2013 7
Oncourse 16
OS Problem 2
Outlook/Mail Problem 19
Password Problem 7
Power Supply 2
Printer Error Code 2
Printer Jam 2
Printer Malfunction 8
Printer Setup 10
Re-image 17
Relocation 1
Remote Assistance Used 2
Remote Desktop 6
Repair Existing Install 1
Retire an Asset 2
RFS Drive 3
Routed to SAAD 2
Saturday Call 4
Scanner 1
Security Issues 8
SharePoint Issue 3
Software Installation 11
Software Update 11
Speakers 4
System Install 6
Transfer to Other 7
Transfer to TS Personnel 39
Video Conference 4
Virus/Virus Question 7
VoIP Phone 6
VPN 11
Web Page 2
Windows 7 7
Windows 8 4

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.