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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 58
Admin Access Request - Desktop 16
ADS 4
Android 4
Application Problem 4
BlackBerry 1
Blue Screen of Death 1
Box.com 1
Browser Question 10
Bulb 1
CD/DVD Duplication 1
Ceiling Projector 20
Classroom Alarm 2
Classroom Emergency Line Call 21
Classroom Problem 42
Crestron 19
Datajack 4
Desktop 28
DHCP registration 8
Document camera 3
EDP - SCOPe 24
Equipment Move 9
Equipment Reservation 3
Evening call 33
Fax Line 1
Hard drive 2
IE 10 4
IE 9 3
IE8 2
iPad 1
KD - ADMIN STAFF INQ 14
KD - ANGEL ACCOUNT 62
KD - ANGEL CONTENT 42
KD - APPLICATIONS 3
KD - CONNECT 19
CategoryNumber

KD - COURSE EVALS 2
KD - CUSTOMIZED TOOLS 8
KD - EMAIL 4
KD - MISCELLANEOUS 43
KD - PASSWORD RESET 12
KD - PRIMERS 1
KD - SCOPe 26
KD – ANGEL GRADEBOOK 10
KD SATURDAY CONTACT 18
KD SUNDAY CONTACT 5
Keyboard 1
Laptop - Standard 18
Laptop Non-standard 15
Laptop Umbilical 2
Long Distance Code 8
Lync 9
Mac question 19
Microphone 4
Migration to VoIP 18
Miscellaneous 83
Monitor 17
Mouse 5
Network Connectivity 45
Network Drive 13
Network Printer 52
New Install 3
Office 2007 1
Office 2010 14
Office 2013 18
Oncourse 59
OS Problem 2
Outlook/Mail Problem 114
Password Problem 2
Power Supply 1
Printer Error Code 7
Printer Jam 6
Printer Malfunction 13
Printer Out of Paper 3
Printer Setup 13
Purchase order follow-up inquiry 1
Re-image 24
Relocation 5
Remote Assistance Used 6
Remote Desktop 9
Retire an Asset 1
RFS Drive 5
Routed to WADM 2
Saturday Call 12
Security Issues 11
Smart Phone 3
Software Installation 18
Software Update 5
Speakers 10
System Install 4
Tablet (non Apple) 2
Technology Instruction 19
Teleconference Speaker Phone 1
Toner 3
Transfer to Build Services 2
Transfer to Other 12
Transfer to TS Personnel 37
Transparency projector 1
Video Conference 16
Virus/Virus Question 2
VoIP Phone 8
VPN 8
Web Page 2
Windows 7 12
Windows 8 5
Windows XP 3

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.