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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 37
Admin Access Request - Desktop 29
ADS 10
Analog Phone 1
Android 4
Application Problem 8
Backups 1
Browser Question 6
Bulb 1
CD/DVD 1
Ceiling Projector 41
Classroom Emergency Line Call 68
Classroom Problem 57
Crestron 18
Datajack 2
Desktop 38
DHCP registration 5
Document camera 13
EDP - SCOPe 11
Equipment Move 1
Equipment Reservation 13
Evening call 47
Guest Account Request 1
Hard drive 3
IE 10 4
IE 9 1
iPad 4
iPhone 3
IUanyWare 1
KD - ADMIN STAFF INQ 7
KD - ANGEL ACCOUNT 55
KD - ANGEL CONTENT 58
KD - APPLICATIONS 2
KD - CANVAS 8
KD - CONNECT 29
CategoryNumber

KD - COURSE EVALS 4
KD - CUSTOMIZED TOOLS 4
KD - EMAIL 7
KD - MISCELLANEOUS 40
KD - PASSWORD RESET 6
KD - PRIMERS 2
KD - SCOPe 24
KD – ANGEL GRADEBOOK 5
KD SATURDAY CONTACT 17
KD SUNDAY CONTACT 14
Keyboard 5
Laptop - Standard 28
Laptop Non-standard 8
Laptop Umbilical 2
Long Distance Code 4
Lync 6
Mac question 25
Microphone 5
Migration to VoIP 26
Miscellaneous 59
Monitor 23
Mouse 8
Network Connectivity 46
Network Drive 17
Network Outage 1
Network Printer 50
New Install 2
Office 2010 6
Office 2013 13
Oncourse 23
OS Problem 4
Outlook/Mail Problem 75
Password Problem 2
Power Supply 4
Printer Error Code 6
Printer Jam 12
Printer Malfunction 12
Printer Out of Paper 14
Printer Setup 34
RAM 1
Re-image 22
Relocation 2
Remote Desktop 1
Repair Existing Install 13
RFS Drive 4
Saturday Call 10
Scanner 1
Security Issues 9
SharePoint Issue 5
Smart Phone 2
Software Installation 37
Software Update 5
Speakers 15
System Install 3
Tablet (non Apple) 3
Technology Instruction 4
Teleconference Speaker Phone 2
Transfer to Build Services 1
Transfer to Other 8
Transfer to TS Personnel 21
Transparency projector 1
Video Conference 14
Virus/Virus Question 6
Voicemail 1
VoIP Phone 6
VPN 2
Web Page 4
Windows 7 5
Windows 8 4

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.