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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 127
Admin Access Request - Desktop 45
ADS 15
Analog Phone 1
Android 11
Application Problem 18
Backups 3
BlackBerry 1
Blue Screen of Death 2
Box.com 2
Browser Question 21
Bulb 2
CD/DVD 1
CD/DVD Duplication 1
Ceiling Projector 75
Classroom Alarm 3
Classroom Emergency Line Call 112
Classroom Problem 117
Crestron 43
Datajack 7
Desktop 95
DHCP registration 13
Document camera 16
EDP - SCOPe 61
Equipment Move 31
Equipment Reservation 19
Evening call 111
Fax Line 2
Guest Account Request 1
Hard drive 7
IE 10 9
IE 9 17
IE8 6
iPad 12
iPhone 5
CategoryNumber

IUanyWare 1
KD - ADMIN STAFF INQ 47
KD - ANGEL ACCOUNT 195
KD - ANGEL CONTENT 123
KD - APPLICATIONS 13
KD - CANVAS 8
KD - CONNECT 66
KD - COURSE EVALS 9
KD - CUSTOMIZED TOOLS 12
KD - EMAIL 17
KD - MISCELLANEOUS 155
KD - PASSWORD RESET 44
KD - PRIMERS 9
KD - SCOPe 107
KD – ANGEL GRADEBOOK 16
KD SATURDAY CONTACT 57
KD SUNDAY CONTACT 21
Keyboard 9
Laptop - Standard 70
Laptop Non-standard 35
Laptop Umbilical 4
Long Distance Code 13
Lync 20
Mac question 60
Microphone 11
Migration to VoIP 86
Miscellaneous 196
Monitor 53
Mouse 19
Network Connectivity 113
Network Drive 37
Network Outage 3
Network Printer 130
New Install 6
Office 2007 2
Office 2010 25
Office 2013 38
Oncourse 98
OS Problem 8
Outlook/Mail Problem 208
Password Problem 11
Power Supply 7
Printer Error Code 15
Printer Jam 20
Printer Malfunction 33
Printer Out of Paper 17
Printer Setup 57
Purchase order follow-up inquiry 1
RAM 1
Re-image 63
Relocation 8
Remote Assistance Used 8
Remote Desktop 16
Repair Existing Install 14
Retire an Asset 3
RFS Drive 12
Routed to SAAD 2
Routed to WADM 2
Saturday Call 26
Scanner 2
Security Issues 28
SharePoint Issue 8
Smart Phone 5
Software Installation 66
Software Update 21
Speakers 29
System Install 13
Tablet (non Apple) 5
Technology Instruction 23
Teleconference Speaker Phone 3
Toner 3
Transfer to Build Services 3
Transfer to Other 27
Transfer to TS Personnel 97
Transparency projector 2
Video Conference 34
Virus/Virus Question 15
Voicemail 1
VoIP Phone 20
VPN 21
Web Page 8
Windows 7 24
Windows 8 13
Windows XP 3

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.