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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 31
Admin Access Request - Desktop 48
ADS 5
Android 1
Application Problem 10
Asset Transfer 1
Backups 3
Blue Screen of Death 1
Box.com 5
Browser Question 8
Bulb 2
CD/DVD 1
Ceiling Projector 30
Classroom Emergency Line Call 41
Classroom Problem 38
Crestron 9
Datajack 1
Desktop 59
DHCP registration 2
Document camera 2
EDP - SCOPe 19
Encryption 36
Equipment Move 1
Equipment Reservation 3
Evening call 27
Flash Drive 2
Guest Account Request 1
Hard drive 4
IE 10 1
iPad 7
iPhone 3
KD - ADMIN STAFF INQ 8
KD - ANGEL ACCOUNT 29
KD - ANGEL CONTENT 59
KD - CANVAS 1
CategoryNumber

KD - CONNECT 18
KD - COURSE EVALS 1
KD - CUSTOMIZED TOOLS 2
KD - EMAIL 4
KD - MISCELLANEOUS 30
KD - PASSWORD RESET 1
KD - PRIMERS 5
KD - SCOPe 30
KD – ANGEL GRADEBOOK 6
KD SATURDAY CONTACT 5
KD SUNDAY CONTACT 11
Keyboard 5
Laptop - Standard 84
Laptop Non-standard 22
Laptop Umbilical 3
Long Distance Code 2
Lync 2
Mac question 17
Microphone 4
Migration to VoIP 36
Miscellaneous 79
Monitor 14
Mouse 7
Network Connectivity 74
Network Drive 15
Network Outage 2
Network Printer 21
New Install 1
Office 2010 6
Office 2013 10
Oncourse 25
OS Problem 2
Outlook/Mail Problem 39
Password Problem 4
Phishing Scam 2
Power Supply 8
Printer Error Code 6
Printer Jam 11
Printer Malfunction 11
Printer Out of Paper 6
Printer Setup 23
Re-image 76
Relocation 8
Remote Desktop 5
Repair Existing Install 4
Retire an Asset 2
RFS Drive 9
Saturday Call 3
Security Issues 7
Server 1
Smart Phone 1
Software Installation 35
Software Update 14
Speakers 8
System Install 1
Tablet (non Apple) 3
Technology Instruction 6
Teleconference Speaker Phone 2
Transfer to Other 2
Transfer to Support Center 1
Transfer to TS Personnel 23
Video Conference 12
Virus/Virus Question 12
Voicemail 1
VoIP Phone 9
VPN 8
Windows 7 10
Windows 8 4
Windows XP 1

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.