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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 36
Admin Access Request - Desktop 65
ADS 4
Android 2
Application Problem 2
Backups 2
BlackBerry 1
Blue Screen of Death 3
Browser Question 1
Bulb 4
Ceiling Projector 25
Classroom Emergency Line Call 16
Classroom Problem 36
Crestron 9
Datajack 1
Desktop 36
Document camera 3
EDP - SCOPe 28
Encryption 48
Equipment Reservation 5
Evening call 28
Fax Line 1
Hard drive 3
iPad 3
iPhone 2
KD - ADMIN STAFF INQ 5
KD - ANGEL ACCOUNT 37
KD - ANGEL CONTENT 45
KD - APPLICATIONS 1
KD - CANVAS 1
KD - CONNECT 13
KD - CUSTOMIZED TOOLS 4
KD - EMAIL 2
KD - MISCELLANEOUS 16
KD - PASSWORD RESET 6
CategoryNumber

KD - PRIMERS 2
KD - SCOPe 28
KD – ANGEL GRADEBOOK 3
KD SATURDAY CONTACT 3
KD SUNDAY CONTACT 2
Keyboard 4
Laptop - Standard 80
Laptop Non-standard 14
Laptop Umbilical 2
Long Distance Code 3
Lync 1
Mac question 9
Microphone 1
Migration to VoIP 10
Miscellaneous 60
Monitor 9
Mouse 5
Network Connectivity 32
Network Drive 20
Network Outage 4
Network Printer 26
New Install 2
Office 2010 4
Office 2013 1
Oncourse 42
OS Problem 2
Outlook/Mail Problem 23
Password Problem 6
Printer Error Code 5
Printer Jam 13
Printer Malfunction 16
Printer Out of Paper 7
Printer Setup 14
RAM 1
Re-image 78
Relocation 1
Remote Desktop 4
Repair Existing Install 1
Retire an Asset 1
RFS Drive 1
Saturday Call 1
Security Issues 4
SharePoint Issue 4
Software Installation 50
Software Update 13
Speakers 6
System Install 1
Teleconference Speaker Phone 1
Toner 2
Transfer to Build Services 1
Transfer to TS Personnel 10
Transparency projector 2
Video Conference 14
Virus/Virus Question 6
Vista 1
Voicemail 2
VoIP Phone 6
VPN 4
Web Page 2
Windows 7 4
Windows 8 2

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.