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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 21
Admin Access Request - Desktop 68
Application Problem 3
Backups 1
Blue Screen of Death 2
Box.com 2
Browser Question 2
Bulb 1
Ceiling Projector 25
Classroom Emergency Line Call 15
Classroom Problem 20
Crestron 8
Desktop 30
EDP - SCOPe 19
Encryption 50
Equipment Move 6
Evening call 18
Fax Line 3
Hard drive 1
iPad 2
KD - ADMIN STAFF INQ 6
KD - ANGEL ACCOUNT 30
KD - ANGEL CONTENT 33
KD - APPLICATIONS 1
KD - CANVAS 2
KD - CONNECT 9
KD - COURSE EVALS 1
KD - CUSTOMIZED TOOLS 1
KD - EMAIL 4
KD - MISCELLANEOUS 17
KD - PASSWORD RESET 1
KD - PRIMERS 1
KD - SCOPe 16
KD SATURDAY CONTACT 2
KD SUNDAY CONTACT 4
CategoryNumber

Keyboard 4
Laptop - Standard 54
Laptop Non-standard 17
Laptop Umbilical 2
Long Distance Code 2
Lync 1
Mac question 4
Microphone 1
Migration to VoIP 29
Miscellaneous 46
Monitor 6
Mouse 6
Network Connectivity 14
Network Drive 12
Network Printer 10
New Install 2
New Machine Set Up 1
Office 2010 3
Office 2013 7
Oncourse 1
Outlook/Mail Problem 21
Password Problem 2
Phishing Scam 1
Printer Error Code 3
Printer Jam 2
Printer Malfunction 8
Printer Out of Paper 5
Printer Setup 12
Re-image 59
Relocation 4
Remote Assistance Used 3
Remote Desktop 6
Repair Existing Install 1
RFS Drive 10
Saturday Call 1
Security Issues 4
SharePoint Issue 1
Smart Phone 2
Software Installation 20
Software Update 14
Speakers 2
System Install 6
Transfer to Build Services 1
Transfer to TS Personnel 19
Video Conference 15
Virus/Virus Question 2
VoIP Phone 4
VPN 8
Web Page 2
Windows 7 5

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.