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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 88
Admin Access Request - Desktop 181
ADS 9
Android 3
Application Problem 15
Asset Transfer 1
Backups 6
BlackBerry 1
Blue Screen of Death 6
Box.com 7
Browser Question 11
Bulb 7
CD/DVD 1
Ceiling Projector 80
Classroom Emergency Line Call 72
Classroom Problem 94
Crestron 26
Datajack 2
Desktop 125
DHCP registration 2
Document camera 5
EDP - SCOPe 66
Encryption 134
Equipment Move 7
Equipment Reservation 8
Evening call 73
Fax Line 4
Flash Drive 2
Guest Account Request 1
Hard drive 8
IE 10 1
iPad 12
iPhone 5
KD - ADMIN STAFF INQ 19
KD - ANGEL ACCOUNT 96
CategoryNumber

KD - ANGEL CONTENT 137
KD - APPLICATIONS 2
KD - CANVAS 4
KD - CONNECT 40
KD - COURSE EVALS 2
KD - CUSTOMIZED TOOLS 7
KD - EMAIL 10
KD - MISCELLANEOUS 63
KD - PASSWORD RESET 8
KD - PRIMERS 8
KD - SCOPe 74
KD – ANGEL GRADEBOOK 9
KD SATURDAY CONTACT 10
KD SUNDAY CONTACT 17
Keyboard 13
Laptop - Standard 218
Laptop Non-standard 53
Laptop Umbilical 7
Long Distance Code 7
Lync 4
Mac question 30
Microphone 6
Migration to VoIP 75
Miscellaneous 185
Monitor 29
Mouse 18
Network Connectivity 120
Network Drive 47
Network Outage 6
Network Printer 57
New Install 5
New Machine Set Up 1
Office 2010 13
Office 2013 18
Oncourse 68
OS Problem 4
Outlook/Mail Problem 83
Password Problem 12
Phishing Scam 3
Power Supply 8
Printer Error Code 14
Printer Jam 26
Printer Malfunction 35
Printer Out of Paper 18
Printer Setup 49
RAM 1
Re-image 213
Relocation 13
Remote Assistance Used 3
Remote Desktop 15
Repair Existing Install 6
Retire an Asset 3
RFS Drive 20
Saturday Call 5
Security Issues 15
Server 1
SharePoint Issue 5
Smart Phone 3
Software Installation 105
Software Update 41
Speakers 16
System Install 8
Tablet (non Apple) 3
Technology Instruction 6
Teleconference Speaker Phone 3
Toner 2
Transfer to Build Services 2
Transfer to Other 2
Transfer to Support Center 1
Transfer to TS Personnel 52
Transparency projector 2
Video Conference 41
Virus/Virus Question 20
Vista 1
Voicemail 3
VoIP Phone 19
VPN 20
Web Page 4
Windows 7 19
Windows 8 6
Windows XP 1

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.