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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 21
Admin Access Request - Desktop 77
ADS 9
Analog Phone 1
Android 4
Application Problem 10
Backups 2
Blue Screen of Death 2
Box.com 5
Browser Question 13
Bulb 2
Ceiling Projector 19
Classroom Alarm 3
Classroom Emergency Line Call 57
Classroom Problem 29
Crestron 8
Desktop 55
DHCP registration 1
Document camera 10
EDP - SCOPe 21
Encryption 42
Equipment Move 1
Equipment Reservation 2
Evening call 42
Flash Drive 1
Hard drive 3
IE 10 2
IE 9 2
IE8 1
iPad 6
iPhone 2
IUanyWare 1
KD - ADMIN STAFF INQ 13
KD - ANGEL ACCOUNT 53
KD - ANGEL CONTENT 32
CategoryNumber

KD - CONNECT 9
KD - CUSTOMIZED TOOLS 2
KD - EMAIL 2
KD - MISCELLANEOUS 29
KD - PASSWORD RESET 4
KD - PRIMERS 1
KD - SCOPe 27
KD – ANGEL GRADEBOOK 3
KD SATURDAY CONTACT 5
KD SUNDAY CONTACT 3
Keyboard 3
Laptop - Standard 80
Laptop Non-standard 40
Laptop Umbilical 2
Long Distance Code 1
Lync 3
Mac question 5
Microphone 8
Migration to VoIP 28
Miscellaneous 68
Monitor 14
Mouse 13
Network Connectivity 23
Network Drive 9
Network Printer 11
New Install 3
New Machine Set Up 2
Office 2010 5
Office 2013 8
Oncourse 77
Outlook/Mail Problem 48
Password Problem 4
Phishing Scam 1
Power Supply 1
Printer Error Code 2
Printer Jam 3
Printer Malfunction 11
Printer Out of Paper 2
Printer Setup 20
RAM 1
Re-image 53
Remote Assistance Used 1
Remote Desktop 8
Repair Existing Install 1
Retire an Asset 2
RFS Drive 4
Saturday Call 3
Security Issues 3
Software Installation 43
Software Update 15
Speakers 11
System Install 15
Tablet (non Apple) 2
Technology Instruction 8
Teleconference Speaker Phone 1
Transfer to Other 1
Transfer to TS Personnel 26
Transparency projector 1
Vandalism 2
Video Conference 23
Virus/Virus Question 17
VMware 1
Voicemail 1
VoIP Phone 16
VPN 11
Web Page 2
Windows 7 10
Windows 8 3

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.