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Indiana University Bloomington

Technology Services

Technology Services - Area Services Statistics - Service requests Number by Category

Technology Services - Area Services Statistics - Service requests Number by Category

Below you will find a breakdown of the number of service requests by type/category for the period selected.


CategoryNumber

Account Question 21
Admin Access Request - Desktop 92
ADS 9
Analog Phone 1
Android 2
Application Problem 10
Backups 5
Blue Screen of Death 1
Box.com 5
Browser Question 7
Bulb 2
CD/DVD 2
Ceiling Projector 27
Classroom Alarm 1
Classroom Emergency Line Call 71
Classroom Problem 37
Crestron 8
Datajack 1
Desktop 44
DHCP registration 2
Document camera 9
EDP - SCOPe 26
Encryption 28
Equipment Reservation 1
Evening call 21
Fax Line 2
Flash Drive 1
Hard drive 4
IE 9 2
iPad 5
iPhone 1
KD - ADMIN STAFF INQ 15
KD - ANGEL ACCOUNT 44
KD - ANGEL CONTENT 25
KD - CONNECT 7
CategoryNumber

KD - CUSTOMIZED TOOLS 1
KD - EMAIL 2
KD - MISCELLANEOUS 15
KD - PASSWORD RESET 2
KD - PRIMERS 2
KD - SCOPe 30
KD – ANGEL GRADEBOOK 1
KD SATURDAY CONTACT 5
KD SUNDAY CONTACT 4
Keyboard 5
Laptop - Standard 74
Laptop Non-standard 28
Laptop Umbilical 4
Long Distance Code 4
Lync 5
Mac question 9
Microphone 4
Migration to VoIP 2
Miscellaneous 58
Monitor 12
Mouse 6
Network Connectivity 17
Network Drive 15
Network Printer 9
Office 2010 6
Office 2013 4
Oncourse 2
OS Problem 2
Outlook/Mail Problem 21
Password Problem 5
Phishing Scam 1
Power Supply 3
Printer Error Code 7
Printer Jam 1
Printer Malfunction 11
Printer Out of Paper 1
Printer Setup 10
Re-image 64
Remote Desktop 2
Retire an Asset 3
RFS Drive 5
Saturday Call 3
Scanner 1
Security Issues 7
SharePoint Issue 2
Smart Phone 1
Software Installation 28
Software Update 10
Speakers 6
System Install 13
Technology Instruction 8
Teleconference Speaker Phone 3
Transfer to TS Personnel 31
VCR 1
Video Conference 25
Virus/Virus Question 10
Voicemail 2
VoIP Phone 17
VPN 9
Web Page 2
Windows 7 4
Windows 8 4

Notes:
  1. The categories titled Classroom Emergency Line Call, Equipment Reservation, or any of the Transfer to… categories are used for administrative purposes. They are not counted in the figure reported for "Number of Service Requests", nor are they used in the calculation of response times.
  2. A service request may be associated with multiple categories. The figure reported on the previous page under the category of "Number of Service Requests" reports the number of unique service requests during the selected period.