Viruses, Hoaxes, and Spam Policies
The Kelley School of Business (KSB) in conjunction with UITS, takes several steps to prevent the spread of viruses. All of the university e-mail servers have Antigen Anti-virus on them, and during major virus outbreaks, UITS will prevent e-mails with specific attachments/subject lines from entering Indiana University. Technology Operations & Services deploys an anti-virus client on each faculty/staff system and these systems will be automatically scanned by the anti-virus server at 2AM each business day if left on overnight. KSB students are responsible for updating their anti-virus definitions regularly (the university recommends every week) to prevent new viruses. KSB faculty/staff who use computers personally purchased workstations and/or laptops are responsible for updating their definitions regularly. New, aggressive viruses are being released on a daily basis, and Technology Operations & Services is not responsible for any damages to your operating system, data, or other files due to a virus infection. If you believe your machine has been infected, please contact TSHELP@indiana.edu, 855-4247 immediately. Users who intentionally attempt to infect other machines on the KSB network will be subject to a $50 per hour per technician, minimum one hour charge during elimination and repairs, in addition to any UITS action, civil, and/or criminal charges.
Hoaxes are commonly e-mails purporting to warn users about a potential flaw or virus just discovered. They also include chain letters promising financial rewards, and pyramid schemes. KSB asks that users deal with hoax e-mails individually. If you have received a security or virus warning, and are unable to determine its authenticity, faculty and staff should forward the e-mail to TSHELP@indiana.edu for review. Please do NOT pass security e-mails on to members of KSB without verifying their authenticity with Technology Operations & Services. Graduate students receiving such an e-mail should contact UITS at ITHELP@indiana.edu or 812-855-6789.
KSB takes its policy on SPAM directly from the Information Technology Policy Office and UITS has deployed anti-spam software on the Exchange e-mail servers. For questions regarding spam from external addresses, see http://kb.indiana.edu/data/afne.html. If you have received spam from an internal IU address ONLY and are a KSB faculty/staff member, please forward the e-mail to TSHELP@indiana.edu. Graduate students receiving spam from an internal IU address ONLY should contact UITS at ITHELP@indiana.edu or 812-855-6789.