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Indiana University Bloomington

Technology Services

Technology Glossary

A Brief, Technology Based Glossary of Terms, Acronyms, and Definitions

Administrator account – the default, built-in account in Microsoft Windows.  This account has full & complete control of a computer running a Windows Operating System.  Hence, it is one of the most likely accounts to be compromised by a hacker.  Since every machine comes with an Administrator account, hackers know that there is a good chance that an uninformed computer purchaser will likely leave this account as it originally exists.  Hackers will run programs looking for systems on the Internet with an Administrator account and then run another program looking to break the Administrator account password.  Once a hacker has the Administrator password, they can do anything to or with the machine that you could, short of pulling the power cord.  It is therefore advisable to anyone with a computer running a Windows OS to rename the Administrator account to something else (if you rename it to match your IU username, this helps reduce the number of account names & password that you have to remember, while still ensuring at least a reasonable attempt at security.

Antivirus definitions - The virus pattern files that Symantec’s Antivirus program uses to scan your computer for viruses.

CDRW – a computer based CD player than can also burn CDs.

DVD/CDRW combo drive – a combination computer based DVD player and CD burner

Information Commons - The Information Commons is a state-of-the-art technology and information center encompassing the entire first floor of the Main Library west tower. A joint effort between the Indiana University Libraries and University Information Technology Services, the Information Commons provides a 24-hour Student Technology Center that provides group work space, more than 250 individual- and group-configured computer workstations, wireless networking, a multimedia production lab, and many other features. In addition to housing valuable print collections and reference librarians, the Commons is a centrally located place for students and faculty to interact, to attend technology training classes, and to have full-service access to the latest technology.

ITHELP@iu.edu – the email address for the Support Center

Jump drive – also known as a quick drive, flash drive, or sometimes thumb drive – a small, USB based memory device capable of storing upwards of 1GB of data.  Usually, these devices are small enough to be placed on a key ring or as part of an ink pen.  They are typically inexpensive & very handy for storing & transferring large amounts of data.

KB - The Knowledge Base (KB) is an online collection of over 10,000 answers to questions about information technology (IT), especially those relevant to Indiana University faculty, staff, & students.  A tremendous variety of topics is covered, and users can find answers to their questions through several different interfaces. A full-text search returns documents matching a user's search terms; a menu-based interface sorts common questions by topic, and a hypertext glossary defines important terms

LiveUpdate - LiveUpdate for Symantec’s antivirus program that updates the virus pattern files to the latest version. The virus pattern files are what Symantec’s Antivirus program uses to scan your computer for viruses.

Microsoft Exchange - the Microsoft solution to provide email, calendaring and scheduling, and other administrative activities (contact lists, to-do lists, tasks, etc.) for faculty, staff, and sponsored hourly employees and graduate students. Exchange accounts have a 500MB quota are accessible via the Microsoft Outlook client and OWA (Outlook Web Access).  OWA provides a Web-based interface for access to your Exchange account.  If you go over your quota on the Exchange Server, eventually you will be unable to send or receive messages until you reduce the amount of data in your account back under the limit.  For information on how to reduce your usage, see the listing for PST.

Microsoft Outlook - Microsoft Outlook is Microsoft's email client, and is included with the Microsoft Office suite. It is designed to operate as an independent personal information manager, as an Internet mail client, or in conjunction with the Microsoft Exchange Server for group scheduling, email, and task management. It manages email, calendars, contacts, tasks, to-do lists, and documents or files on the hard drive. Outlook helps you communicate through email, phone support, and group scheduling capabilities. Outlook also helps you share information by means of public folders, forms, and Internet connectivity.

Network Bridge – see What is a network bridge, and why shouldn't I create one?

Norton/Symantec Antivirus - Norton/Symantec AntiVirus (NAV/SAV) is a virus protection program distributed by the Symantec Corporation. It offers an array of effective protection features, including infected file quarantine, online pattern updates, and an automatic scheduler.  NAV/SAV is designed to start running as soon as your computer's operating system starts. It runs unobtrusively in the background, checking all vulnerable files for possible infection by mischievous, sometimes malevolent programs called viruses and worms.  NOTE: Norton/Symantec Antivirus is only effective if you keep your Antivirus Definitions up to date.  Norton/Symantec Antivirus is available for free to IU students, faculty & staff at http://iuware.iu.edu

OWA - Outlook Web Access (OWA) is a service that allows Exchange users at Indiana University to access their Exchange mailboxes over the Internet using a Web browser. OWA provides basic email functionality through a Web interface to a secure site, allowing you to read your email from anywhere in the world without having to reconfigure a browser or email client software. OWA is available at: https://www.exchange.iu.edu/

Print-Audit Account – UITS maintained account that allows access to IUB printers.   Without this account, you will be unable to print to networked printers at IUB.

Print Quota – Each (grad) student is allowed to print up to 1,000 pages per semester.  If a student goes over their quota, they will be billed by the bursar’s office at the rate of 4 cents per page, with a minimum of 100 pages.  Visit http://kb.iu.edu/data/aouh.html for more information about printing at IUB.

PST - a PST file is a personal folder with a .pst extension that is located on your computer's hard disk instead of the (Exchange) server. Personal folder files contain messages, forms, files, and other personal folders. You work with a personal folder file as you would with any other file. You can save, copy, and move a .pst file to another location on your hard disk, a floppy disk, or a server. These files allow you to view your read messages when you are not connected to the server, and to reduce the amount of data in your server account.  If you receive a message that you’re over quota, creating a .pst file on your local hard drive and deleting those files from the server can help restore your emailing ability.

Quarantine – during a virus scan, sometimes a detected virus cannot be removed or an infected file cleaned.  In these cases, a suspect file will be quarantined from the rest of the computer for protection.

Spyware & Adware – Spyware, also known as adware, is Internet jargon for any data collection program that secretly gathers information about you and relays it to advertisers and other interested parties. You can unknowingly install Spyware by installing a new piece of software, most commonly a piece of freeware or shareware (e.g., KaZaA, WeatherBug). Many of these programs are intended to track your Internet browsing habits, such as frequented sites and favorite downloads, and then provide advertising companies with marketing data.

TOS – Technology Operations & Services – The technology assistance office for KSB faculty, staff, and graduate students with a standard Kelley laptop computer.  TOS can be reached at 855-4247; via email to tshelp@indiana.edu and at the walk-in Helpdesk in CG 0013.

ksbit@indiana.edu- the email address for Technology Operations & Services Help Desk

UITS - University Information Technology Services at Indiana University works to support IU faculty, staff & students in their use of information technology.  Among the more likely divisions that you’ll have contact with are the STC group and the Support Center (see below).

  • SC – The Support Center – The SC specializes in supporting students, faculty & staff of IU in their use of technology.  You can call the Support Center at 812-855-6789 24 hours a day, 7 days a week. For information about available services, see the Knowledge Base document At IU, what is the UITS Support Center?
  • You can also chat with a Support Center consultant via ITHelpLive. This service is available Monday-Friday 8am-5pm at:
   ITHelpLive                                                     

You will need to supply your IU Network ID username and password to access ITHelpLive. For information about available services, please see the Knowledge Base document At IU, what is ITHelpLive?

  • The Support Center in Bloomington is located in the Information Commons in the Main Library and at the Indiana Memorial Union (IMU). For information about available services, see the Knowledge Base document UITS Support Center walk-in locations and services.
  • You may also send questions via email to ithelp@iu.edu. Please allow one business day for a reply.
  • STC – Student Technology Center – the division of UITS that is responsible for many of the technology based resources geared for student use.  If you have a print quota issue, you can contact them at 855-3802 or send mail to stcprint@indiana.edu. They also provide IU students with computing centers, scanning, high capacity printers, and more.  Check out http://uits.iu.edu/page/ahbs for more information

Virus Scan – the act of scanning a machine for known viruses and other malicious programs

VPN – Virtual Private Network – allows convenient authentication to IU Network resources, such as Outlook, KSB printers, etc; required for use of some IUB resources when off campus.

Windows Defender - Windows Defender is a free program that helps protect your computer against pop-ups, slow performance, and security threats caused by spyware and other unwanted software. It features Real-Time Protection, a monitoring system that recommends actions against spyware when it's detected and minimizes interruptions.

Wireless network – is the ability to access network resources & the Internet without using an Ethernet cable.  The Kelley School utilizes numerous Wireless Access Points throughout the complex – the 802.11b (11Mbps), 802.11g (54Mbps) and 802.11n (300Mbps) standards are available.  Speeds will depend on your wireless network card's capabilities and the amount of users in the area.